Fair Usage Policy

This Fair Usage Policy forms part of the Civant Terms of Service. Capitalised terms have the same meaning as in the Terms of Service.

1. Permitted Uses

• Research and monitor public procurement opportunities relevant to your organisation’s commercial activity
• Track buyer organisations, procurement categories, and competitor activity within your Plan limits
• Configure alert rules and receive notifications about relevant procurement signals
• Generate AI intelligence briefs to support bid/no-bid decisions and preparation
• Export or download information for internal use within your organisation
• Share Platform outputs internally with colleagues who hold active Seats on your Tenant

2. Prohibited Uses

2.1 Commercial Redistribution:

• Resell, sublicense, or redistribute Platform access or Data to any third party
• Use Platform Data to build a competing product or service
• White-label or rebrand the Platform or its outputs for external distribution

2.2 Technical Abuse:

• Use automated tools, bots, scripts, or crawlers to access or extract Data in bulk
• Bypass, circumvent, or disable any technical limit or access control
• Reverse engineer the Platform’s algorithms, scoring models, or signal methodology
• Probe or test the Platform for security vulnerabilities without prior written consent from Civant

2.3 Data Misuse:

• Use Platform Data to target or contact procurement officers in violation of applicable law or professional standards
• Present AI-generated briefs as verified factual statements without appropriate caveats
• Combine Platform Data with personal data from other sources in violation of GDPR

3. Seat Rules

One Seat is assigned to one named individual. You must not:

• Share login credentials between multiple individuals
• Allow a single Seat to be used concurrently by more than one person
• Create generic or shared login accounts unless each Seat corresponds to a real individual

4. Plan Limits and Enforcement

4.1 Limits — Seats, saved alert rules, tracked competitors, and daily AI Credits enforced at platform level.

4.2 Limit Restoration — Deleting a saved item frees the quota slot immediately.

4.3 AI Credits — Reset daily at midnight UTC. Unused credits do not accumulate. Custom Plan customers may negotiate a larger daily credit pool.

4.4 Storage — No explicit storage limits currently. Civant reserves the right to introduce limits with 30 days notice.

5. Consequences of Violation

Civant may: issue a written warning for a first or minor breach; suspend your Account pending investigation; terminate your Account without refund for serious or repeated breaches; pursue legal remedies for material harm. We act proportionately and will contact you before acting except where immediate action is required.

6. Reporting Concerns

Report suspected abuse or unauthorised access to hello@civant.eu.

7. Changes

Updates communicated with 14 days notice. Material changes trigger a re-acceptance prompt within the Platform.

8. Contact

Civant Technologies Limited · hello@civant.eu · civant.eu